Privacy Policy
We use personal information to respond to enquiries sent to Luander Hotel and to operate our website securely. This notice explains what we do with that information.
Who is responsible?
Luander Hotel, Rruga Llazi Miho, Vaqarr 1041, Tirana, Albania.
Email: info@luanderhotel.com
What information do we use and why?
When you send an enquiry, we process the name, contact details, travel dates, room preferences and message you provide so that we can answer you and take steps before a possible booking. For secure website operation and improving the enquiry form, we may also process necessary technical information and limited form-use events. These activities are based, as applicable, on steps before entering a contract and our legitimate interests in security and reliable services.
Who receives the information?
Only authorized hotel staff and necessary service providers for website operation, security and message delivery receive information to the extent needed. We do not use enquiry information for unrelated advertising. If you choose to open an external messaging service, its own privacy notice applies. Processing outside Albania may occur; details about recipients and applicable safeguards are available on request.
If a form is abandoned or a contact button is clicked without completing an enquiry, hotel staff may receive a brief technical event notification. It does not include names, contact details, travel dates or messages typed into an unsent form.
How long is information retained?
We do not store personal contact details or messages typed into forms that have not been submitted. Limited technical form information is deleted within 30 days. Enquiry records in the website database are deleted within 365 days. Separate legal retention obligations may apply to confirmed bookings and business correspondence.
Your rights
Under applicable law you may request access, correction, deletion, restriction and, where applicable, object to processing. You may also complain to Albania's data protection authority. Contact us at info@luanderhotel.com.
Updated 5 November 2026 · Applicable data protection laws include Albania's Law No. 124/2024.